Our delivery process
Information You Need
This page contains important information about our delivery service that we recommend you read before making a purchase. The information below covers all goods fulfilled directly by us or on our behalf.
We also advertise goods and services on behalf of 3rd party retailers and service providers. All goods and services provided by such 3rd parties will be fulfilled directly by them and subject to their shipping and other policies. Where a good or service is fulfilled by a 3rd party this will be clearly indicated in the product or service description. When you click on a 3rd party product or service you will be transferred directly to the vendor’s website to complete your purchase.
Please ensure that you take the time to familiarise yourself with their terms, conditions and policies before completing your purchase. We do not have any influence or control over their processes or policies and therefore do not accept any responsibility for the quality of service or goods provided.
Orders are prepared and dispatched from a variety of locations. Delivery charges are determined by the items being purchased, where they are dispatched from and who is fulfilling the order. This may also affect delivery times but all products are generally delivered within 14 days of dispatch. Printed items, other than gift cards and posters are printed on demand and dispatched within 10 days of the order being placed.
It takes 2–10 business days to dispatch apparel products and 2–9 business days for non-apparel products.
Gift cards and posters are dispatched within 3 days of your purchase.
If there is any delay to your delivery we will contact you by email advising of such delay.
Tracking your order
In most cases each product dispatched will have a Tracking ID to allow you to track your product from dispatch to delivery. This will be communicated to you, along with a URL that you can use to track your order, in a Sales Confirmation email after your order has been successfully placed.
Problems with your order
Should you have any problems with or enquiries about your order please write to us at firstname.lastname@example.org.
Changes to your order or delivery
From time to time there may encounter a problem with getting your product to you outside of our control. On the rare occasion that this happens we will inform you of the problem via email where you will have the right to cancel your order and get a full refund on the price of the product and any delivery charges you have paid.
Providing great customer service is one of our key objectives. We aim to keep you updated with information about your delivery and may send update emails informing you of any changes or important information about your order. All emails will be sent to the email address you provide when placing your order.
We also actively encourage you to write to us with any questions about your delivery, issues regarding the delivery service or product received or if you intend to return a product for any reason. For issues regarding your delivery or the product received please email us at email@example.com.
Taxes and Duties
Please note that your local Customs department may charge Customs or Import duty which you will have to pay before receiving your goods. This matter is beyond our control and we cannot collect and pay any taxes or duties on your behalf.
Should you be charged duty or sales tax you will have to make payment to the requesting authority directly. The charge may come from your local Customs office, the courier service delivering your package or your national postal service.
Where Customs or Import Duty is charged it is calculated in the following way:
(Price Paid + Delivery Cost (if any) + Insurance Cost (if any)) x Import Duty %